Your Client Experience
Client Care to the Core
We’re familiar, but we’re also new. But don’t mistake our newness for inexperience.
Client Legal Solutions emerged from the dissolution of Knapps Lawyers on 1st May, bringing with us a wealth of knowledge and a strong foundation. Our directors, Gary Stocker and Gerard Praat, are well known lawyers in the district and we have retained the entire commercial and litigation teams from the former Knapps’ Nelson office and the qualified legal staff from the former Knapps’ Motueka office.
At Client Legal Solutions, we don’t need to boast about how amazing we are or inundate you with self-promotion. Having a skilled team and being good at what you do is a given in our eyes. It’s what you as a client expect automatically when dealing with any reputable legal firm. We understand this and is why we don’t consider it something to hang our coat on.
What makes us different is our Client Experience. This is the foundation of every interaction you have with our firm, from your initial contact with us – whether by phone or through our website – to the moment we close your file. A huge part of this experience is actually how we make you feel when interacting with us – it’s our informality and lack of hierarchy which you will most likely connect with first, right through to the way we actually speak to you – with care and attention and using language we can all understand.
The second part is about removing unnecessary and difficult barriers for you when interacting with us. New tools and technology are rapidly coming to market -all for your benefit. We hope you will enjoy joining us on our journey of continuous improvement.
Our Client Experience sits atop our core range of legal services. Individuals have access to the full range of legal services likely to be encountered in a lifetime. Those in business can receive solutions to common day to day issues right through to the more complex and challenging.
We understand that you are the ultimate judge of whether our Client Experience is one you’ll want to repeat….but by choosing us, you are embarking on a legal journey defined by your needs and your goals.
